Artificial intelligence (AI) is turning out to be a favorite technology for BPO human resources departments, with reports suggesting that Nearshore firms are adopting the technology for recruitment. For example, Atento has employed the technology to identify the right hires for its offices in Mexico, according to Cartademexico.com. For example, it can sift through thousands of resumes in a matter minutes, identifying the right applicant with the required skill sets. Automatic scheduling could be a major time saver for recruiters, as the technology can even schedule interviews with potential hires. Today's AI bots can search through job boards and professional profiles to find a match for a vacancy.

Imagine this fairly typical scene of modern life. You are half-heartedly watching a recommended show on Netflix while casually checking sports recaps on your phone when you receive a potential fraud alert from your bank because, while making your routine Amazon purchases, you were tempted to treat yourself to a lavish suggested item. This is hardly the kind of scene that makes for a gripping sci-fi movie. However, in this moment, every aspect of your life is positively bathed in artificial intelligence. Thanks to Hollywood, the phrase "artificial intelligence" conjures visions of a full-blown Skynet takeover, or at least a wisecracking robot sidekick.